Return & Refund Policy

At Trybox, we want you to be satisfied with your purchase. This Return & Refund Policy explains when returns are accepted, how to request a return, and how refunds are processed.

You may request a return within 7 days of receiving your order, unless otherwise stated on the product page. Return requests submitted after this period may not be accepted.

To be eligible for a return, items must be:

• Unused and in original condition.
• In original packaging with all tags, labels, and accessories included.
• Accompanied by proof of purchase (order number or invoice).

The following items are generally not eligible for return:

• Personalized or customized products.
• Items marked as final sale or non-returnable.
• Opened hygiene-sensitive products.
• Digital products or gift cards.
• Items damaged due to misuse or improper handling after delivery.

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.
• Provide your order number and clear photos of the issue and packaging.
• We will arrange a replacement, exchange, or refund once the claim is verified.

Email support@trybox.com with:

• Order number
• Product name / SKU
• Reason for return
• Photos (if damaged or incorrect)

Once approved, we will provide return instructions. Do not ship items back without prior approval.

Unless the return is due to our error (wrong, damaged, or defective item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method. Trybox is not responsible for returns lost in transit without tracking.

Once we receive and inspect the returned item:

• Approved refunds are issued to the original payment method.
• Refund processing typically takes 5–10 business days after approval, depending on your bank or payment provider.
• Original shipping fees are non-refundable unless the return is due to our error.

Exchanges are subject to product availability. If the requested exchange item is unavailable, we may offer a refund or store credit instead.