Payment Policy

Effective Date: July 15, 2026

This Payment Policy explains the payment methods accepted by Trybox, how payments are processed, and important information about security, failed payments, and refunds.

1. Accepted Payment Methods

We accept the following payment methods where available at checkout:

  • Credit and debit cards (Visa, Mastercard, and other supported cards)
  • Secure online payment gateways
  • Other payment options enabled on our store at the time of purchase

Available methods may vary by location and are shown during checkout.

2. Currency and Pricing

All prices are displayed in the currency shown on the product page and at checkout. Prices include applicable taxes only where stated. Shipping fees, if any, are calculated separately at checkout.

We reserve the right to update prices at any time. Price changes do not affect orders that have already been confirmed and paid.

3. Payment Processing

Payments are processed securely through trusted third-party payment providers. By submitting payment details, you confirm that:

  • You are authorized to use the selected payment method.
  • The billing information provided is accurate and complete.
  • Sufficient funds or credit are available to complete the purchase.

An order is confirmed only after successful payment authorization.

4. Payment Security

We do not store your complete credit or debit card details on our servers. Card information is handled by secure payment gateways that follow industry security standards. For more details on how we protect personal data, please review our Privacy Policy.

5. Failed or Declined Payments

If a payment fails or is declined:

  • Your order will not be processed.
  • You may try again using the same or a different payment method.
  • Contact your bank or payment provider if the issue continues.

Common reasons include insufficient funds, incorrect card details, bank security checks, or expired cards.

6. Payment Verification

To prevent fraud, we may request additional verification before fulfilling an order. This may include confirming billing details or contacting you for identity verification. Orders that cannot be verified may be cancelled and refunded.

7. Invoices and Receipts

An order confirmation and payment receipt will be sent to the email address provided at checkout. Please keep this for your records. Contact us if you need a copy of your invoice.

8. Refunds

Approved refunds are issued to the original payment method used for the purchase. Refund timelines depend on your bank or payment provider and typically take 5–10 business days after approval. For eligibility and return conditions, please see our Return & Refund Policy.

9. Pricing or Payment Errors

If a product is listed at an incorrect price due to a system or human error, we reserve the right to cancel the order and issue a full refund. We will notify you if this occurs.

Contact Us

Business: TryBox

Email: support@trybox.com

Phone: +974 XXXXXXXX

Address: [Your Business Address], Qatar
Business Hours: Saturday – Thursday | 9:00 AM – 9:00 PM (AST)